Privacy Policy
Effective Date: August 1st 2025
At YD Auto Parts, we are committed to protecting your privacy and ensuring that your personal data is handled responsibly and transparently. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or use our services.
1. Information We Collect
We may collect the following types of information:
Personal Information:
- Name, email address, phone number
- Company name and job title
- Billing and shipping addresses
- Business registration details
Account Details:
- Login credentials and user preferences
- Transaction history and order details
- Communication records
Payment Information:
- Billing details (processed securely through third-party payment gateways)
Technical Data:
- IP address and browser type
- Device information and operating system
- Pages visited and usage patterns
- Cookies and similar tracking technologies
Communication Data:
- Information you provide when contacting support or submitting forms.
2. How We Use Your Information
We use the information collected for the following purposes:
- To provide and manage our services.
- To process orders, payments, and deliveries.
- To personalize the user experience.
- To improve our platform functionality and customer service.
- To communicate with users, including sending updates or marketing materials (with your consent).
- To comply with legal obligations and protect against fraud or misuse.
3. Sharing Your Information
We do not sell, trade, or rent your personal information. However, we may share your data with:
- Trusted third-party service providers for payment processing, cloud storage, analytics, or logistics.
- Legal authorities, if required by law or to protect legal rights.
- Business partners, with your explicit consent.
4. Data Security
We implement appropriate technical and organizational measures to safeguard your personal data against unauthorized access, loss, or misuse. These include encryption, secure servers, and restricted access controls.
5. Data Retention
We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, or as required by law. After that, we securely delete or anonymize your data.
6. Your Rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you.
- Correct inaccurate or incomplete data.
- Request deletion of your data.
- Object to or restrict certain processing activities.
- Withdraw consent at any time (where processing is based on consent).
To exercise these rights, please contact us at: ydautopart@hotmail.com
7. Cookies and Tracking Technologies
We use cookies to improve site functionality and enhance user experience. You can manage cookie preferences through your browser settings.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date. We encourage you to review the policy periodically.
SHIPPING & DELIVERY POLICY
At YD Auto Parts, we are committed to delivering your orders quickly and efficiently. This Shipping & Delivery Policy explains how and when your orders will be delivered.
1. Shipping Coverage
We currently ship within Malaysia. For international orders, please contact our support team to confirm service availability and applicable rates.
2. Processing Time
Orders are typically processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next working day.
6. Delivery Issues
If your order is delayed, damaged, or lost in transit, please contact our support team immediately. We will work with the courier to resolve the issue as quickly as possible.
3. Delivery Time
Estimated delivery times:
- Peninsular Malaysia: 1–2 business days
- Sabah & Sarawak: 3–7 business days
Please note that delivery times may vary depending on your location, courier availability, and external factors such as weather or public holidays.
4. Shipping Fees
Shipping charges will be calculated at checkout based on your delivery location and the size/weight of the order. Occasionally, we may offer free shipping promotions.
5. Order Tracking
Once your order is shipped, you will receive a tracking number via email or SMS. You can use this number to monitor your delivery status with the courier.
6. Delivery Issues
If your order is delayed, damaged, or lost in transit, please contact our support team immediately. We will work with the courier to resolve the issue as quickly as possible.
REFUND & RETURN POLICY
At YD Auto Parts, we strive to ensure that our customers are satisfied with every purchase. This Refund & Return Policy outlines the terms and conditions under which returns and refunds may be accepted.
1. Eligibility for Returns
Returns are accepted under the following conditions:
- The product received is damaged, defective, or incorrect.
- The return request is made within [2] days of the delivery date.
- The item is unused, in its original packaging, and includes all original parts/documentation.
2. Non-Returnable Items
The following items are not eligible for return:
- Products damaged due to improper handling or installation.
- Items purchased under clearance or promotional sales, unless found defective.
- Customized or special-order parts.
3. Return Process
To initiate a return:
- Contact our support team at with your order number, reason for return, and photo evidence (if applicable).
- Wait for return authorization and further instructions.
- Ship the product back to us using a trackable shipping method.
Note: Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item or defective product).
4. Refunds
Once your return is received and inspected, we will notify you of the refund status. If approved, refunds will be processed to your original payment method within 7–14 business days.
5. Exchanges
In cases of defective or incorrect products, we may offer a replacement item or exchange at no additional cost, subject to product availability.
COOKIES POLICY
This Cookies Policy explains how YD Auto Parts uses cookies and similar tracking technologies on our website.
1. What Are Cookies?
Cookies are small text files that are placed on your device to help the website function and collect information about your browsing activities.
2. Types of Cookies We Use
Essential Cookies: Required for basic website functionality.
- Essential Cookies: Required for basic website functionality.
- Performance Cookies: Help us understand how visitors interact with our website.
- Functional Cookies: Remember your preferences and choices.
- Marketing Cookies: Deliver relevant advertisements and track the effectiveness of campaigns.
3. How to Control Cookies
You can control and manage cookies through your browser settings. Most browsers allow you to refuse or delete cookies. However, disabling cookies may affect the functionality of our website.
4. Changes to This Policy
We may update this Cookie Policy from time to time. Any changes will be posted on this page with a new effective date.
SUPPLIER AGREEMENT (B2B)
This Supplier Agreement outlines the responsibilities, rights, and obligations of suppliers who wish to list and offer their products on YD Auto Parts B2B e-commerce platform.
1. Supplier Registration
All suppliers must:
- Register an account with accurate business and contact information.
- Provide valid company registration, tax ID, and certifications if required.
2. Product Listings
Suppliers are responsible for:
- Ensuring all product listings are accurate, complete, and updated.
- Complying with applicable laws and industry standards.
- Maintaining sufficient inventory to meet demand.
3. Pricing and Payments
- Suppliers have full control over pricing.
- Platform fees, if any, will be communicated clearly.
- Payments will be remitted within the agreed-upon cycle after successful order completion.
4. Order Fulfillment
- Suppliers must process and ship orders within the specified timeframe.
- Invoices & tracking details must be provided for every shipment.
- Late deliveries or order cancellations may affect supplier ratings and privileges.
5. Returns & Disputes
- Suppliers are expected to cooperate on valid return requests in accordance with our Refund Policy.
- Disputes will be mediated in good faith through platform support.
6. Code of Conduct
All user must:
- Act ethically and in good faith.
- Not engage in fraudulent or deceptive practices.
- Adhere to all platform policies and Malaysian commercial laws.
7. Termination
We reserve the right to suspend or terminate supplier accounts at any time for policy violations, non-performance, or legal non-compliance.
8. Changes to This Agreement
We may update this agreement from time to time. Any changes will be posted on this page with a new effective date.
DISCLAIMER POLICY
This Disclaimer Policy governs your use of the YD Auto Parts website and all associated services provided through the platform. By accessing our website, you acknowledge and agree to the terms outlined below.
1. No Professional Advice
The content on our website is provided for general informational purposes only and does not constitute legal, financial, technical, or professional advice. You should consult appropriate professionals before making any decisions based on the information provided.
2. Accuracy of Information
We strive to keep information on our website accurate and up to date. However, we do not warrant the completeness, reliability, or timeliness of any content. YD Auto Parts shall not be held liable for any errors, omissions, or outdated information.
3. External Links
Our platform may contain links to third-party websites or services that are not controlled or operated by us. We are not responsible for the content, practices, or policies of such external sites and do not endorse them. Visiting these links is at your own risk.
4. Limitation of Liability
To the fullest extent permitted by law, YD Auto Parts disclaims all liability for any loss, damage, or inconvenience caused by reliance on any material or information obtained from our site or third-party sources.
5. No Warranties
All content and services are provided “as is” and “as available” without any warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.
6. Changes to This Policy
We may update this Disclaimer Policy from time to time. All changes will be posted on this page with a revised effective date.
PAYMENT POLICY
This Payment Policy outlines the terms and conditions for making payments on the YD Auto Parts platform. By placing an order, you agree to the terms stated below
1. Accepted Payment Methods
We accept the following forms of payment:
- Credit and debit cards (Visa, MasterCard, etc.)
- Online banking and FPX transfers (for Malaysian customers)
- E-wallets (e.g., Touch 'n Go, Boost, GrabPay)
- Bank transfers (for verified B2B clients)
All payments are processed in Malaysian Ringgit (MYR) unless otherwise stated.
2. Payment Security
We use trusted third-party payment gateways to ensure your transactions are secure. Your payment information is encrypted and not stored on our servers.
3. Payment Confirmation
Once a payment is successfully completed, you will receive a confirmation email with an invoice and order summary. Please retain this for your records.
4. Failed or Declined Payments
If your payment is declined or fails to process:
- Ensure that your payment details are correct.
- Contact your bank or payment provider for further assistance.
- You may try an alternative payment method.
Orders will not be processed or shipped until payment is confirmed.
5. Billing Errors
If you believe there has been a billing error, please contact us immediately. We will investigate and, if applicable, issue a refund or adjustment within [1–14 business days].
6. Taxes and Duties
Prices displayed on our platform may be subject to applicable taxes such as Sales and Service Tax (SST). International customers are responsible for any customs duties or import taxes imposed by their country.
7. Subscription or Recurring Payments (if applicable)
If your account is set up for recurring billing:
- You will be notified before any changes to pricing.
- You may cancel at any time before the next billing cycle to avoid charges.